Work with us

Our Approach

Focusing on customer engagement, employee engagement & work culture, we work with you to:

Approach

Our Services

Great customer experience is only possible through a customer centric work culture & optimum employee engagement. Using CX Pathways’ four pillars of culture model, we help you identify if the culture you have now is the culture you want & need, whilst enabling greater visibility and insight into your current & potential CX strategy.

Provide a culture health check

We will work with you to map your customer journeys & identify touchpoints that will help us evaluate your CX strategy & facilitate thinking around what's there & what’s missing. This will:

CX Strategy & Analysis

  • We bring insight & help you overcome cultural hold-ups & blockers & identify operational restraints such as your IT infrastructure, processes & policies that are either helping or hindering your culture & ability to deliver your CX strategy.

  • Support you to set visionary goals, create measurable, attainable & inspiring strategic plans alongside implementation solutions; in order to establish and maintain a customer centric organisation.

  • Help you create a healthy culture of feedback, accountability & reward, where employees feel ownership for keeping the customer at the heart of their work.

  • Deliver tailor made training packages to improve skills, knowledge & motivation for a customer centric culture; to improve innovation, increase sales, improve employee & customer retention, leadership development, build stronger working relationships & for personal growth.

  • Enable us to develop & implement a CX strategy to move your business to the next level.

    Provide visibility & a clear blueprint for the whole organisation to use to inspire customer centric focus

    Help you attract, retain & build relationships with your customers, whilst aligning their expectations with yours

    Help identify USPs that differentiate you from the competition

    Strategise how to deliver your brand values at every point of the journey.

    Create visibility of what happens between each of the major points of the journey